Senior Care Records.

Complaint Investigation Report

Mackenzie Care Home, Chula Vista01/14/2026Licence 374604298

Census4
Date signed01/14/2026 03:05:44 PM
The inspector’s account

On May 07, 2024, the Department interviewed the reporting party (RP) who clarified that they filed the report as a precaution after receiving information from the facility that one client (C1) disclosed having a sexual relationship with another client (C2). During the interview, RP explained that the facility clarified that the interaction was consensual, and that the purpose of the report was to obtain resources and sexual education to support C1 and C2, both of whom are adults. When further probed if they had any concerns regarding abuse, or lack of supervision in the facility, RP stated that they did not have concerns.

On May 08, 2024, an interview was conducted with the Licensee (S1), the person who first reported the interaction between C1 and C2. S1 stated that when C1 first reported the interaction, they clarified that it was consensual between them and C2, who also corroborated consent. S1 explained that while the relationship was consensual, the report was made to outside agencies as well as C1 and C2s doctor in an effort to ensure safe practices.

On May 08, 2024, a private interview was conducted with C1. C1 stated that the relationship between them and their roommate was consensual, and denied any unwanted or inappropriate touches. Furthermore, C1 mentioned not having any concerns regarding staff or the facility.

Another two clients (C3, C4) and the facility administrator (S1) were interviewed and none of them expressed any concerns regarding C1 or C2, nor were any concerns raised about abuse or neglect in the facility.

Based on records reviewed, observations, and interviews conducted the preponderance of evidence standard has not been met, and the allegation is deemed unsubstantiated. No deficiencies were cited in accordance with the California Code of Regulations. An exit interview was conducted with House Manager Tara Lockhart, to whom a copy of this report, the LIC9099-C pages, and the Licensee/Appeal Rights (LIC9058 03/22) were provided during today’s visit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction