Complaint Investigation Report

374604757-4-10-2025-08-AS-JROO-DG97XK-20250430220316

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/09/2025 and conducted by Evaluator Ramon Serrano

COMPLAINT CONTROL NUMBER: 08-AS-20250409111516

Staff did not administer medications as prescribed

Licensing Program Analyst (LPA) Ramon Serrano, conducted an unannounced Complaint Visit. LPA introduced himself and discussed the purpose of the visit with Executive Director (ED) Randal Newton.

During today's visit, a records review revealed the alleged victim; Resident 1 (R1) does not reside at the facility. LPA reviewed a current resident roster dated April 10, 2025 for both the assisted living and memory care units. LPA also reviewed "move in" and "move out" rosters dated January 1, 2025 through today's date. LPA interviewed ED who stated that R1 is not a resident of the facility. LPA investigation determined that R1 is not a resident of this facility, therefore the above allegations are determined to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Randal Newton. A copy of this report along with licensee rights was provided to Randal Newton whose signature below verifies receipt of these rights.