Facility Evaluation Report

Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced Case Management - Incident visit. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Executive Assistant Jolene Hall.

CCL received a SOC 341 report regarding missing jewelry belonging to Resident 1 (R1). On June 2, 2026, Staff 1 (S1) visited R1’s cottage to introduce new staff, and R1 reported that several pieces of their jewelry were missing. R1 stated they had been staying at their other home during the week of May 18 due to a water shutoff and returned on May 22. On May 23 or 24, R1 noticed their jewelry box felt lighter and discovered multiple items missing. R1 did not report the loss earlier because they believed their former housekeeper was still employed, but the housekeeper had already resigned.

The facility began an internal investigation and notified Chula Vista Police Department, which issued incident number 054024. R1 reported several pieces of gold jewelry missing, including rings, bracelets, a bangle, necklaces, pendants, and earrings, with an estimated total value of $22,223. R1 has insurance coverage for three of the missing items, totaling $6,933.

R1 was off campus and unable to be interviewed at the time of LPA visit. LPA interacted with staff and obtained facility records. No deficiencies were cited or observed on this date.

An exit interview was conducted with Jolene Hall, who was provided with a copy of this report and Appeal Rights. Their signature confirms receipt of these documents