Complaint Investigation Report

Interview with Client 2 (C2) revealed they have lived at the facility for four months. C2 stated that they "love the house and love the house staff." C2 further stated that S1 is "amazing." C2 stated that C2 has never heard S1 yell at anyone. C2 stated that staff work their "butt off."

Staff 1 (S1) stated S1 began working at the facility in October 2022. S1 stated that despite initial challenges with clients in following directions, rules, or routines, the overall experience has been rewarding, particularly in assisting clients in reaching their personal goals. S1 stated that C1 seems to struggle with early morning routines and often expresses displeasure when prompted to start C1's daily activities. This has occasionally resulted in a negative mood and reluctance to cooperate. S1 stated that on one occasion, C1 used inappropriate language and cursed at S1 when S1 had difficulty preparing C1's shake. S1 further stated that S1 may have raised S1's voice on occasion for communication purposes, but it has never been out of frustration or anger and S1 cannot recall any incident of slamming a blender.

LPA interviewed Outside Agency (OA). OA stated that C1 never informed OA of the alleged incident involving S1. OA stated that C1 does not share much with OA when OA has inquired about C1's living conditions. OA last met with C1 in August 2023 and C1 stated that "everything was fine" with no issues or concerns to discuss. OA stated that S1 is a caregiver that was either transferred to a different facility or was terminated. OA has rarely seen or interacted with S1 and never heard any previous complaints regarding S1 yelling at clients in the facility.

Interview with Administrator I (AI) revealed they were not aware of any incident involving C1 and S1. AI stated that they conduct daily check ins with C1 and ask how

C1 is doing. C1 mentioned that C1 does not like to be woken up in the morning and

because of that they came up with a plan for C1's morning routine. C1 has been very selective and partial to certain staff, and we have been able to assist and encourage C1 on becoming more independent.

LPA interviewed Administrator II (AII). AII stated that AII has worked closely with both C1 and S1. AII stated that C1 tends to become defensive whenever he is told something. AII described an incident where AII advised C1 that pork rinds were not "vegan" and advised C1 that C1 should not be eating them because C1 was vegan. AII stated that C1 became very upset. AII further stated that C1 tends to think that all of the conversations in the facility are about C1 and as a result C1 takes "everything personal" no matter who or what the conversation is about.