Complaint Investigation Report

It was specifically alleged that on or about May 10, 2023, C1 found a hair in their breakfast burrito and that S1 made offensive and inappropriate comments to C1. According to client and staff interviews, S1 made derogatory statements about C1 when describing the incident in the presence of other clients. Staff and client interviews indicated that on May 29, 2023, C1 also found hair in their food. According to staff and client interviews, there were no problems reported regarding this incident. As a result of the incident that occurred on May 10, 2023, S1 received disciplinary actions and was put on short-term leave. Training on personal rights was also conducted for all staff. In addition, procedures were put into practice for all staff to wear food safety hair nets to prevent loose hair from falling into food while cooking client meals.

We have found there is a preponderance of evidence to prove the alleged violation occurred and is therefore substantiated. Pursuant to the California Code of Regulations, Title 22, Division 6, deficiency is being cited on the attached LIC9099D and a plan of correction was jointly developed with Administrator, Hernandez.

An exit interview was conducted with Administrator, Hernandez and a copy of this report, Deficiency LIC9099D, LIC811 and Licensee's Rights (LIC9058) were provided at the conclusion of the meeting to Staff, Alejandra Estrada.