Complaint Investigation Report

LPA interviewed the facility’s Executive Director (ED), who stated that R1 had been paying below the current market rate of $2,300 per month. ED explained that the facility had been working with R1 for several months to resolve the payment issues, including waiving several late fees. However, ED noted that R1’s payments were inconsistent and often late. ED emphasized that they did not want to evict R1 and were willing to continue working with them. ED stated that once a case is referred to the legal team, the eviction process typically takes 3–4 months. ED also clarified that the facility does not accept cash payments from residents and that R1’s payment portal would be reset to allow them to make payments online again. ED confirmed that R1 had previously been given an invoice with a breakdown of charges and stated they would ensure R1 received another copy.

Based on interviews with R1 and the Executive Director, as well as a review of billing records and the eviction notice, LPA found that the facility followed proper procedures in issuing the 30-day eviction notice. The facility demonstrated efforts to work with R1 over several months, including waiving fees. Although R1 expressed concerns about communication and the payment process, there was no evidence that the eviction was unlawful. The facility provided documentation supporting the outstanding balance and issued a formal notice with a 30-day timeline, which aligns with regulatory requirements.

Based on interviews and records review, there does not exist a preponderance of evidence to prove that licensee unlawfully evicted R1. Therefore, the above allegation is deemed to be unsubstantiated.

The report was discussed, and an exit interview was conducted with Abraham Botello. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Abraham Boello at the conclusion of the visit. The signature below confirms the receipt of these documents.