Complaint Investigation Report

LPA reviewed R1's charting notes dated October 15, 2024 through July 21, 2025. On October 15, 2024 R1 "chased" another resident to the lobby area and harassed them due to the resident reading outside of their room, which R1 did not like. On November 23, 2024 R1 was verbally abusive towards staff regarding R1's dinner. R1 chased after staff and yelled at them. On June 13, 2025 R1 became very aggressive with another resident due the other resident "humming." R1 told the resident that R1 would "slap" them in the face if they continued to hum.

LPA Interviewed R1 who stated that they have lived at the facility less then a year. R1 stated that although they only have a few friends at the facility, they do know every resident by their face. R1 stated that just prior to speaking with LPA they accidentally sat down next to a resident that they previously had a minor disagreement with. R1 explained that they asked the other resident if they were the one they had a disagreement with earlier in the day. R1 stated that the resident said "yes" and they both laughed. R1 denied having any altercations, disagreements or aggression towards other residents in the past. R1 stated that if they are ever annoyed with another resident they just ignore them and forget about it.

LPA interviewed R2 who stated that on the date of the incident they recall arguing with R1. R2 stated that they could not remember what they were arguing about. R2 stated that R1 came up to them and "twisted their arm off" R2 stated that after R1 hit them, R1 had an angry look in their eyes that frightened R2 and R2 thought they were going to come back after them, but they didn't. R2 stated "I just think that R1 is an angry, angry person. R2 stated that R1 has a history of being aggressive and angry with other residents, R2 stated that an incident occurred in the past where R1 became aggressive with another resident but R2 could not recall what exactly happened and who the resident was since it occurred a while back.

LPA interviewed Resident 3 (R3) who stated that they witnessed the incident that occurred on July 21, 2025. R3 stated that R1 was talking to them in the lobby area when R1 stopped turned to R2 and stated " we are having a private conversation, I'm talking to my friend." R2 said something and R1 yelled "what did you say?" R3 stated that R1 began to "tussle" with R2. R3 stated that the facility staff then came and separated R1 and R2. R3 stated that R1 has been aggressive with other residents in the past. R3 stated that R1 argued with another resident because they were whistling and it upset R1.