Complaint Investigation Report

Interviews and records aligned to show: At the time R1 moved into the facility on 02-01-2023, RP signed R1’s Admissions Agreement with the facility, as their responsible person. R1’s doctor had diagnosed R1 with Dementia, determined they were confused/disoriented, and wrote that R1 was both bedridden and paralyzed on the left side of their body due to a prior cerebral infarction. In the few months leading up to the date of their move out, R1’s incurred a partial rent balance with the facility that was past due, and attempts to resolve the balance hit a dead end. Licensee leveraged R1’s hospice agency to find alternate housing for R1 and to arrange R1’s transport there. On 06-04-2024, without RP’s consent (and R1 was not capable of consenting), R1 was physically moved out of Bellahomecare I to another care facility. While Licensee may have had a valid reason to evict on the basis of “nonpayment of the rate for basic services within ten days of the due date,” they did not serve R1 or their RP with the required 30-day written eviction notice.

Based on records and interviews, a preponderance of evidence exists to show that Licensee involuntary transferred/discharged R1 from the facility and that Licnesee did not serve R1 or their RP with the required 30-day eviction notice described in regulation. Both allegations are therefore Substantiated. Deficiencies were cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D page). Plans of Correction were jointly developed with the Licensee.

An exit interview was conducted with Cook via phone. A copy of this report, the LIC 9099-D page, and the Licensee/Appeal Rights (LIC9058 03/22) were provided to Licensee during today’s visit.