Complaint Investigation Report

C1 spoke at length regarding the allegations and reiterated that the Administrator did not; take C1 to their medical appointments, provide C1 with their P&I funds when requested and yelled at C1 at the facility.

Interview with facility staff revealed they have never witnessed any staff yell at the clients in care. Facility staff stated that both of the Administrators regularly take clients to their medical appointments. Facility staff stated that the P&I funds are quickly dispersed after the client has requested the funds from staff. Staff further stated that usually a client will ask for their funds prior to going on an "outing" and staff will then disperse the money to the client and log it in on the P&I form.

Interview with outside agency revealed they have worked closely with C1 for over two years and have found that C1's comments should be taken with a "grain of salt." Outside agency stated that they have never witnessed or received any complaints from clients in care regarding staff yelling at them but they have witnessed C1 be disrespectful to others. Outside agency stated that they review the P& I funds at the facility every three months and have never found any inaccuracies. Outside agency further stated that C1 was often times at a "zero balance" since C1 would always spend all of their funds. Outside agency stated that facility staff do in fact take the clients to their medical appointments.

Interview with Administrator revealed that during C1's time at the facility C1 would often yell and curse at staff and clients when C1 did not get their way. Administrator stated that staff regularly provide clients transportation for all medical appointments and on the occasions that staff could not take them, they were provided with a "Lyft" car service which would be paid for by the facility. In regards to the P&I funds, administrator stated that staff disperse the funds to all clients in a timely manner. Administrator further stated that as soon as the P&I funds would post to the bank C1 would request the funds be immediately transferred via "Zelle" to C1's father.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid.

An exit interview was conducted with Eufrosina Hernandez. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Eufrosina Hernandez whose signature below verifies receipt of these rights.