Complaint Investigation Report

Interview with C1 revealed that staff are “good”. C1 reported that no one is mean to them at the facility and denied that staff have ever been aggressive or have made negative comments about their appearance. Interviews with facility staff revealed that staff deny ever witnessing any incidents where clients are not treated with respect and deny witnessing any retaliating towards clients. Interview with outside source (OA) revealed that OA has no concern for the facility or facility staff.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today.

An exit interview was conducted with Manalo A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Manalo whose signature below verifies receipt of these rights.