Complaint Investigation Report

Regarding allegation, “staff violated client’s personal rights”, it was alleged that facility staff make disrespectful comments towards clients. Staff interviews revealed that no one has witnessed any facility staff yelling or being disrespectful towards clients. Client interviews reported no concerns for staff. Interview with outside source (OA) did not avail any concerns for staff.

Regarding allegation, “facility is not providing client’s with necessary supplies”, it was alleged that facility was not providing supplies such as sharps containers. LPA observed sharp container in the facility. Interview’s with clients revealed that clients had necessary supplies. Interviews with staff revealed that when a client is in need of something, the facility provides it. Interview with outside source (OA) revealed no concerns for the facility.

Regarding allegation, “lack of supervision resulting in client on client physical altercations”, it was alleged that there was a physical altercation between two clients in their bedroom. Interview’s with facility staff revealed that there was an argument that occurred between two clients who roomed together. Staff all reported that they did not witness incident due to the clients bedroom door being shut. Client’s had conflicting statements on the incident. According to clients, outside source and facility staff, clients who were involved in the incident are no longer roommates and issue has been resolved. Interviews did not avail any concern for lack of supervision.

Regarding allegation, “Staff did not ensure that client attends medical appointments”, It was alleged that a client missed an appointment. Interviews with clients revealed that the licensee or facility staff transport client’s to medical appointments and have no concerns for missed appointments. Interviews with facility staff corroborated statements made by clients. Interview with outside source did not reveal concern for facility not meeting clients medical needs.