Complaint Investigation Report

Regarding the allegations, it was alleged that facility staff were instructed to wake up residents out of their sleep at 4:30am, groom the residents and force residents out of their rooms and into the dining room, in order to assist the next shift. It was reported that residents do not want to wake up that early and that residents are forced to sit in the dining room without anything to do but sit quietly. LPA observations revealed that LPA observed the “gray room” at 6am where residents gather in the morning. LPA observed music to be playing, staff interacting with residents by talking to them and offering them coffee and food such as oatmeal, boiled eggs and cereal. Residents appeared to be clean and fully dressed. No one appeared to be upset or disgruntled. Interviews with facility staff revealed that staff denied any residents being forced to be woken up and get out of bed. Staff denied being instructed to wake residents up at 4:30am and reported that the earliest residents start getting assisted with grooming is 5am. Staff reported that there are some residents who are early risers and they are assisted with grooming after 5am if they are awake and reported that no one is forced to be an early riser. Interviews with residents did not avail any concern surrounding being woken up too early or being forced out of bed/room. Interviews with outside sources did not reveal any concerns for allegations being investigated.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today.

An exit interview was conducted with Smith. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Smith whose signature below verifies receipt of these rights.