Complaint Investigation Report

Review of C1’s medical assessment records dated June 9, 2025, revealed that C1 had the capacity to care for themself and was able to manage own cash resources. Review of C1’s placement referral dated April 29, 2025, revealed that C1 was receiving SS1 and could complete purchases independently but often spends money quickly. Interviews revealed that C1 used a third party to manage their SSI. Interviews also revealed that the facility staff did not have access to C1’s funds and C1 had a bank card in their possession that they used to make purchases. Also, interviews did not reveal that staff yell at clients or that staff grab clients.

Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that that staff stole client’s funds and staff did not treat client with dignity. Based on the foregoing, the allegations are unsubstantiated. This finding means that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Administrator Gloria Gonzalez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.