Complaint Investigation Report

374601134-10-7-2025-08-AS-LTEZ-DMXPYQ-20251030114418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/30/2025 and conducted by Evaluator Iby Strong

COMPLAINT CONTROL NUMBER: 08-AS-20250930090346

Staff are not providing resident with assitance with activities of daily living

Staff are not administrating medication as prescribed

Licensing Program Analyst (LPA) Iby Strong made an unannounced visit to open an investigation on the above mentioned allegations. LPA identified herself and disclosed the purpose of her visit. LPA met with Executive Director Jennifer Ortega and discussed the basic elements of the complaint

According to allegations, Resident 1 (R1) did not get assistance with activities of daily living and R1 did not receive medication as prescribed. During the visit, LPA Strong was able to establish that Resident 1 (R1) is not and was not a resident of this facility.

Therefore the complaint is unfounded. An exit interview was conducted and a copy of Licensee's Rights along with a copy of this report was provided to Executive Director Jennifer Ortega.