Complaint Investigation Report

Records collected established that facility has been reporting COVID-19 infections to Community Care Licensing and San Diego Public Health. Interview with Resident Care Director revealed that all exposed residents were response tested as required by Provider Information Notice 22-16 Adult and Senior Care. During interviews, Memory Care Coordinator stated that on December 26 th , 2022, R2 was moved to an unoccupied apartment by staff 1(S1). Interview with Resident Care Director corroborated that R2 was moved from infected apartment to an empty room on same date R1 was found to be COVID-19 positive, December 26 th , 2022. Records collected revealed that R2’s responsible party was contacted to attain permission for R2 to be moved into different room. Interview with staff present on the date of the incident corroborated that R2 was moved from exposed apartment to an unoccupied apartment on December 26 th , 2022.

LPA Strong has investigated the complaint alleging facility is not following infection control plan. LPA has found that the complaint was unfounded, meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. LPA has therefore dismissed the complaint. An exit interview was conducted with Resident Care Director Mikhail Grant to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.