Complaint Investigation Report

374604407-9-19-2025-08-AS-SMAZ-DM27D3-20250930213340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/17/2025 and conducted by Evaluator Rebecca A Borunda

COMPLAINT CONTROL NUMBER: 08-AS-20250917162632

Licensee did not ensure resident received timely medical care

Licensing Program Analysts (LPAs) Rebecca Borunda and Janet Ngallo conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above mentioned allegation. LPAs were greeted by, identified themselves to, and explained the purpose of the visit and the basic elements of the complaint with Executive Director Thomas "Ozzy" Daynes.

During today’s visit, LPAs reviewed and obtained copies of facility records and interviewed staff. Review of facility rosters and an interview with the Resident Services Director revealed that Resident 1 (R1) was not a resident of the facility. Due to evidence showing that R1 was not a resident of the facility, this allegation is deemed unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with Resident Services Director Pamela Talamantes, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).