Complaint Investigation Report

It was further alleged that in July 2022, staff did not respond to residents call assistance button in the RCFE. Interview with Executive Director revealed R1 had never resided at the RCFE. Facility records reviewed confirmed R1 did not reside at the RCFE.

Further investigation revealed the incident was reported incorrectly under the RCFE and the alleged incidents occurred at the Skilled Nursing area collocated on the larger campus. The California Department of Social Services (CDSS) Community Care Licensing Division (CCLD) does not have jurisdiction over Skilled Nursing Facilities (SNF), therefore the above allegation is determined to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. LPA Hamilton will cross-report to the California Department of Public Health.

An exit interview was conducted with Executive Director, Chad Coleman and a copy of this report, LIC 811 and Licensee Appeal Rights (LIC 9058) was provided.