Complaint Investigation Report

The investigation revealed that clients who participate in the facility’s program are scheduled to have a visit with a physician once a week and a separate visit with a physician’s assistant once a week. During C1’s weekly meeting with the physician’s assistant, C1 had been prescribed a medication that he/she consented to. Subsequently, C1 decided that he/she did not want to take the medication because C1 determined that he/she did not have a need for the medication. Once the medication was prescribed, C1 did not take it and continued to refuse it on a daily basis. The physician’s assistant was made aware of C1’s continued refusals. C1’s following appointment was moved to an earlier date to address concerns about the medication refusal and treatment plan. Evidence indicates that, during these occurrences, C1 was continuously monitored by the facility’s staff, which includes nursing staff who communicate directly with the psychiatrist and physician’s assistant on the clients’ behalf. The investigation did not produce evidence to conclude that the client was not provided needed mental health services.

Based upon a review of records and interviews conducted, the above complaint allegation is unsubstantiated. This finding means that, although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with Anand Mehta, Executive Director, and copies of this report and Licensee Rights (LIC 9058) were provided to the Executive Director at the conclusion of the visit. His signature on this report acknowledges receipt of copies of the rights and report.