Complaint Investigation Report

During the investigation, interviews revealed that clients were asked to social distance and C1 was asked to isolate. Records reviewed and interviews revealed that the facility’s isolation policy sets an isolation period of five days. Reviews of records also revealed that C1 was given hourly temperature checks to establish C1 did not have a fever. Interviews with staff and clients did not reveal that there were no masks on site and social distancing was not instructed. During LPA’s visit they observed masks and disinfectant products at the facility.

Based on interviews, direct LPA observations and records review, the investigation did not yield a preponderance of evidence to conclude that staff did not follow infection control guidelines. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Anand Mehta and Administrator Kristian Concepcion. , to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided via electronic mail. An electronic read receipt confirmation was requested to be sent by the Executive Director Mehta and Administrator Concepcio upon receipt of the documents.