Complaint Investigation Report

Interview with staff did reveal that in January of 2024 Resident 1 (R1) was suspected of having scabies and R1 was treated preventively. Records collected confirmed that R1 was treated for symptoms related to scabies. Interviews with staff also revealed they did receive training to counter the spread of scabies. Interview with outside source confirmed that facility followed public health guidance in eradicating the outbreak.

It was also alleged that licensee did not treat for bed bugs. On today’s date, LPA Strong conducted room inspections and did not observe any active bed bugs. Records collected also confirmed that facility has had pest control inspections and records confirmed there was no bed bug activity. Interview with multiple residents did not reveal any corroborating information to prove that facility has pests.

Based on LPA's interviews, observations and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Director of Resident Care Services Elizabeth Smith to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.