Complaint Investigation Report

Regarding the allegation Staff are handling residents in a rough manner. One resident reported being handled roughly and experiencing back pain. Another reported staff refused assistance and told her to “be quiet.” No corroborating evidence or documentation was provided. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: Staff are verbally abusive towards residents. Reports indicate a staff member told a resident to “shut up.” No corroborating evidence or documentation was found. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with facility Executive Director, Wes Lavender, and appeal rights provided.