Complaint Investigation Report

Interviews with R1 indicated that they were never served with an eviction notice. Multiple interviews with staff and outside sources consistently indicated they never witnessed the Administrator or any other staff member threatening R1 or any other resident they would get evicted if they received medical services from an outside agency. Detail review of resident records disclosed other residents living in the facility were receiving medical services from outside agencies. A detailed review of R1’s medical records indicated that R1 began receiving medical services from an outside agency on October 14, 2021. Multiple interviews with staff and outside sources disclosed that R1 continued to live at the facility under the care and supervision of an outside agency with coordinated care provided by facility staff. During multiple interviews with staff and outside sources, it was consistently stated that R1 voluntarily moved out on November 18, 2021, to another licensed facility of their choice. Multiple interviews with R1, staff and outside sources confirmed that the Administrator coordinated efforts with the outside agency to facilitate the relocation to a facility with the ability to provide higher level of care to meet R1’s needs. On December 12, 2024, CCL confirmed R1 was still living at the other licensed facility. The investigation did not yield supporting evidence to corroborate that the Administrator threatened to evict R1.

It was also alleged that the Administrator did not allow essential medical visitors. It was specifically alleged that the Administrator did not allow the outside agency to meet with R1 at the facility to discuss medical services. During multiple interviews with staff and outside sources, it was consistently indicated that the Administrator requested the outside agency personnel to coordinate appointments with facility staff before coming to the facility. This would avoid visitors showing up in large numbers at the same time which could potentially interfere with staff's ability to provide care and supervision to other residents in care. Staff also stated that they wanted to be present during medical care meetings to ensure they could coordinate services with the outside agency to meet R1's needs. During interviews, staff and residents consistently stated that they had never witnessed the Administrator or any other staff not allowing essential medical visitors for R1 or any other resident in the facility. In addition, a detailed review of the facility visitor logs for January, February, and March 2021 disclosed more than 160 visitors registered. The facility census was (4) residents this would equate to an average of 40 visitors per resident in 90 days. Based on the interviews and records reviews there was insufficient corroborating evidence found to support this allegation.