Complaint Investigation Report
361880801-2-12-2026-56-AS-KCLS-DRH2XH-20260220164710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2025 and conducted by Evaluator Eldin Serrano
COMPLAINT CONTROL NUMBER: 56-AS-20250508165707
Resident's representative was not provided prompt access to resident's records
On 2/12/2026, Licensing Program Analysts (LPA) Eldin Serrano visited the facility to investigate the above-mentioned allegation and deliver findings. LPA met with the administrator Michael Garcia to discuss the purpose of the visit. The investigation consisted of interviewing relevant parties and record reviews.
The allegation indicates that resident's representative was not provided prompt access to resident's records – Based on interviews with relevant parties and file review, the facility did not provide the documents requested upon the resident's written consent or that of their designated representative within the time allowed by the regulation.
Based on interviews and file review, the preponderance of evidence standard has been met, therefore, the allegation is substantiated under the California Code of Regulations (Title 22, Division 6 & Chapter 8).
An exit interview was conducted, where this report, LIC9099, LIC9099D along with appeal rights, was provided to the administrator Michael Garcia.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction