Complaint Investigation Report

and 2 residents are not oriented and unable to answer LPA questions. LPA Brown interviewed 4 staff. 4 out of 4 staff stated that they treat all residents with respect.

The second allegation indicates that staff uses derogatory terms During the investigation, LPA Brown was not able to obtain evidence to corroborate the allegation . Interviews with staff and residents indicated that staffs do not use derogatory terms when they speak to the residents. 10 out of 12 residents reported that all staff speak to them nicely and with respect and no staff uses derogatory terms when they speak to them and 2 residents are not oriented and unable to answer LPA questions. LPA Brown interviewed 4 staff. 4 out of 4 staff stated that they never use derogatory terms when they speak to the residents.

The third allegation indicates staff is creating a hostile environment. LPA Brown was not able to obtain evidence to corroborate the allegation. Interviews with staff and residents indicated that staff are not creating a hostile environment to the residents. 10 out of 12 residents indicated that staff at the facility do not create a hostile environment to the residents. They reported that staff are nice to them, and they assist them if they need help or need something. LPA Brown interviewed 4 staff. 4 out of 4 staff stated that they never create hostile environment to the residents.

The fourth allegation indicates staff failed to assist residents after sustaining a fall. LPA Brown was not able to obtain evidence to corroborate the allegation. Interviews with staff and residents indicated that all staff helps resident after sustaining a fall. 10 out of 12 residents reported that all staffs help residents after sustaining a fall. LPA Brown interviewed four (4) staff. 4 out 4 staff stated that they always help residents after sustaining a fall.

The fifth allegation indicates there is unclear staff working at the facility. LPA Brown was not able to obtain evidence to corroborate the allegation. During the visit, LPA Brown checked all staff working at the facility and observed that all staff working have fingerprint clearance. LPA Brown interviewed four (4) staff and 4 out of 4 staff reported they need to have fingerprint clearance before they can start working at the facility.