Complaint Investigation Report

361880801-1-11-2024-56-AS-KCLS-D3SLJ7-20240328084728

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/08/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240108141506

Staff do not assist resident with incontinence needs

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conduct a complaint investigation. LPA met with Maria Molina, Assistant Administrator and discussed the purpose of the visit.

Regarding the allegation, staff do not assist resident with incontinence needs, staff interviewed deny not assisting a resident with incontinence needs, Four (4) out of (6) residents interviewed deny that staff are not assisting them with their incontinence needs.

Based on LPA observations and interviews conducted, the allegation is Unsubstantiated; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies were cited.

An exit interview was conducted where this report was discussed, and a copy was to provided to Maria Molina at the conclusion of the visit.