Complaint Investigation Report

Resident R1 was relocated in another room that has been repaired. LPA observed that room 130 did not have any residents in it. Maria stated that R's personal belongings had not been moved yet but would be moved today 8/29/2023. During the tour of the memory care unit LPA observed housekeeping moping the floor and it was not malodorous and LPA didn't observe the floor to be in disrepair.

Based on interviews conducted, and observations the allegations above are Unsubstantiated.

A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Maria Carrillo-Molina where the report was discussed and provided at the conclusion of the visit with appeal rights.