Complaint Investigation Report

LPA reviewed the Medication Administration Record log (MAR) which does not corroborated the allegation of mismanagement. LPA observed that the medication room and centrally stored medication cabinets are locked. LPA observed that the MedTechs carry the key on their lanyard.

Regarding the allegation that staff failed to provide a safe and comfortable environment for residents, all staff interviews deny not providing a safe and comfortable environment for the residents. All residents interviewed stated that staff provides a safe and comfortable environment to residents in care.

Regarding the allegation of untrained staff, All resident interviews deny that staff is untrained. Interviews with staff reveal that staff have received training or are being trained in medication. Interview with staff #3 (S3) reveals that S3 is receiving hands-on medication training while being shadowed by a MedTech. LPA reviewed documentation of staff training.

Based on interviews and documents reviewed during the investigation, the above allegations are Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to the Licensee/Administrator, Michael Garcia at the conclusion of the visit.