Complaint Investigation Report

The Licensee stated that high desert air came out to conduct an assessment and determined that the concentrator was not working. The Licensee further stated that the heating system was fixed this morning, March 2, 2023. LPA interview with client #1 (C1) revealed that the facility finally fixed the problem. LPA observed that the thermostat recorded the indoor temperature at 79 degrees fahrenheit. The finding is Unsubstantiated.

Allegation #2 " Staff do not provide nutritious meals". The RP alleged that the staff serves residents can and frozen foods. The RP further alleged that peanut butter and jelly and apple sauce for lunch which is not nutritious. LPA observed that facility had more than a seven (7) day supply of non-perishable foods and a two (2) day supply of perishable food. LPA observed that the facility's fresh fruits and vegetables were in good condition. LPA observed fresh fruits and vegetables at the facility. LPA also observed a weekly food menu located in the facility's kitchen. LPA observed the clients were served bacon and ham sandwiches with lettuce, tomatoes and mayonnaise for lunch. LPA also observed that the clients were served fruit cocktail with their sandwiches. The finding is Unsubstantiated.

A finding of Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and copy of this report was provided.