Complaint Investigation Report

366423788-5-9-2025-56-AS-KCLS-DGPPDB-20250515111315

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/27/2023 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20230627113631

Staff did not ensure that facility has an adequate amount of food in refrigerator and freezer for the residents.

Staff did not ensure that there is substance or variety in the food served to the residents.

Staff did not ensure that food served to the residents matches what is on the menu.

Staff is not following the residents' special diets.

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint investigation on the above allegations. LPA met with House Manager, Amanda Roberts, to discuss the purpose of the visit.

Regarding the allegations, staff did not ensure that facility has an adequate amount of food in refrigerator and freezer for the residents, staff did not ensure that there is substance or variety in the food served to the residents, staff did not ensure that food served to the residents matches what is on the menu, staff is not following the residents' special diets, the investigation reveals the complaint was filed under a similar name but incorrect facility number.

Based on investigation findings, the allegations above are Unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted where this report was reviewed and a copy provided to the House Manager at the conclusion of the visit.