Complaint Investigation Report

366423704-7-7-2025-56-AS-KCLS-DRGVXH-20260220154935

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/02/2025 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20250702113737

Staff does not ensure residents are provided a comfortable temperature.

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPA met with Administrator Chris Tanabe, and discussed the purpose of the visit.

LPA was unable to conduct a walkthrough of facility due to being closed for renovations and no residents in care. LPA conducted two (2) staff interviews, staff informed LPA the facility temperature was kept between 72-74 Degrees F. LPA conducted one (1) resident interview informing LPA the facility temperature was not always hot, the facility kept a machine that blew out cold air throughout the facility. Based on LPA’s previous visit, the facility temperature was kept at a comfortable temperature.

Based on observation, interviews, and pertinent documents the allegation is unsubstantiated. An Unsubstantiated complaint means, that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Administrator Chris Tanabe and a copy of this report was provided at the conclusion of the visit.