Complaint Investigation Report

For allegation, Staff do not provide resident with clean linen:

During facility tour, LPA observed the residents to have visible clean linens. During interviews conducted, LPA found that the facility washes the resident’s linens two (2) to three (3) times a week. The residents’ linens will be washed more often by staff if needed.

For allegation, Staff do not change resident's diaper in a timely manner:

During interviews conducted, LPA found that residents diapers are changed every two (2) hours. The resident’s diapers will be changed more often as needed.

For allegation, Staff do not allow families to be bring residents food:

During interviews conducted, LPA found that residents families are allowed to bring food to the facility. The facility just requests that visitors and families only provide food to the resident they are visiting due to residents having different dietary needs.

Based on the evidence gathered during today’s investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided to Facility Manager Amanda, along with a copy of the appeal rights.