Complaint Investigation Report

The allegation that staff do not ensure resident's bed pads and linen are clean and dry. Two (2) staff interviewed ensured that resident’s bed pads and linens were kept clean and dry. LPA Malcore made attempts to interview Resident #1 (R1); however, they were unable to provide information. Based on LPA Malcore’s observations, there was no incontinence smell in the resident’s bedrooms.

Based on interviews with staff and resident, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to Diane Emerson, Administrator at the conclusion of the visit.