Complaint Investigation Report

366423467-8-24-2021-18-AS-JESL-C6ESHJ-20210831135337

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/20/2020 and conducted by Evaluator Crystal Colvin

COMPLAINT CONTROL NUMBER: 18-AS-20200520092025

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility to follow up on the open complaint with the allegation(s) above. LPA Colvin met with Administrator Donna Weldon and advised her of the purpose of today's visit. Below is a summary of the findings of the investigation:

Regarding allegation "Staff yelled at resident's": Interviews conducted by LPA Colvin and LPA Elton Harps revealed that on numerous occasions the previous Administrator (S1) and another prior staff member (S2) would yell at resident(s) in the facility. Interviews state that the residents would be threatened with having their money withheld or other material items withheld, as well as yelled at to go to their rooms and stay in there all day. Therefore, based on interviews conducted, the allegation "Staff yelled at resident's" is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

Due to observations made by LPA Colvin, the facility was cited. An exit interview was conducted with Administrator Donna Weldon and a copy of this report, LIC9099D, and appeal rights was provided.