Complaint Investigation Report

Facility staff reported they do not arrange or manage escort services for residents that are on InnovAge insurance. Witness 2 reported that this was R1’s first appointment outside the InnovAge facility. Staff 2 (S2) stated that residents often return from outside appointments at varied times which is why they did not suspect the R1 was gone. Staff 1 and S2 reported they were not notified that R1 was missing until they were contacted by R1’s daughter around 3:30 PM..

During the investigation, LPA did not find evidence to corroborate the allegations due to R1 was not under the care of the facility during the time of the incident.

Based on the evidence, the allegation mentioned above is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report was discussed and provided to MedTech Supervisor Krystal Torango.