Complaint Investigation Report

During the interview with the 6 staff members said that the residents rooms are cleaned daily and more if an accident occurs. The residents incontinence needs are met by checking on them throughout the day 2-3 times and the linen is changed at least once a week unless the resident has an accident that requires the linen to be changed more.

Staff said that residents are always provided clean water to drink and during the visit LPA did observe several residents throughout the facility with cups of water. Staff were asked about the physical changes in residents and they said that they are to notify the nurse or Medtech and note what those changes are.

Based on the interview conducted with staff members, residents, record review and observations regarding the allegations are found to be Unsubstantiated.

A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.