Complaint Investigation Report

Sixth allegation: Staff are not providing basic laundry service. Regarding the allegation stated above, LPA conducted an interview with Staff #2 regarding the alleged allegation and Staff #2 informed LPA that the facility provides residents with laundry services once a week Monday-Friday per area. Staff #2 further indicated that laundry services are also provided as needed for residents who have urinary and bowel incontinence. LPA conducted an interview with Staff #1 who informed LPA that laundry services are provided and part of the resident’s admission. Staff #1 provided LPA with laundry log. LPA conduct a review of records and observed laundry services to be provided Monday-Friday. LPA also observed laundry services for residents with incontinence care.

Seventh allegation: Staff do not prevent outbreak of scabies. Regarding the allegation stated above, LPA conducted an interview with Staff #1 and Staff #2 regarding the alleged allegation and Staff #1-2 denied the allegation and informed LPA that on two separate incidents 2/14/2026 and 2/21/2026, two residents were diagnosed with scabies. Staff #1 and Staff #2 informed LPA that all care staff were informed Personal Protective Equipment (PPE), was provided to staff and facility followed their infectious control plan against scabies. Staff #1 and Staff #2 informed LPA that both residents were treated, and no reports of scabies have occurred since both cases. LPA conducted an interview with Staff #3 regarding the alleged allegation and Staff #3 informed LPA that there has not been any recent report of scabies at the facility. Staff #3 informed LPA that there have been two separate incidents regarding residents being diagnosed with scabies. Staff #3 further indicated that during both incidents staff were made aware; residents were treated and the facility provided staff with the necessary PPE supplies as preventative measures.

Eight allegation: Staff do not prevent outbreak of covid. Regarding the allegation stated above, LPA conducted interviews with Staff #1-3 regarding the alleged allegation and Staff #1-3 denied the allegation and informed LPA that for the past year the facility has not had any Positive COVID cases reported. LPA conducted interviews with Residents #1-5 regarding the alleged allegation and all residents denied the allegation and informed LPA that they cannot recollect when the facility had a COVID outbreak. Resident #1-5 further stated that they have not witnessed any resident test positive for COVID in the past few months. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Maria Cervantes.