Complaint Investigation Report

Second allegation: Facility smells of urine. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation. Staff #1 informed LPA that housekeeping performs deep cleaning in resident’s rooms once a week and basic cleaning is done daily and as needed. LPA conducted a walkthrough of the facility and observed that several rooms have been renovated. During the walkthrough LPA observed that overall, the facility is decent, in good repair and free of odors.

Third allegation: Staff does not ensure that resident's room are properly cleaned. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation. Staff #1 informed LPA that for the past three (3) months the facility has renovated a total of seventeen (17) bedrooms. Staff #1 provided LPA with renovation invoices. Staff #1 further informed that every month the facility renovates two bedrooms. LPA conducted a walkthrough of the facility and observed residents’ bedrooms to be clean, free of bugs, and free of odors. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Maria Cervantes.