Complaint Investigation Report

360900521-2-9-2024-56-AS-KCLS-D2WQKS-20240229111446

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/02/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240202150207

Due to lack of supervision, resident was hit by another resident

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA met with Keely Miller, Administrator and discussed the purpose of the visit.

Regarding the allegations, staff put poison in residents’ food and staff put animal feces in residents’ food. LPA toured the kitchen and did not observe toxins stored in food areas. Staff interviewed deny putting poison and animal feces in residents' food. Six (6) residents interviewed stated they have not had food poisoning and have not witnessed staff put feces in residents’ food.

Regarding the allegation, Lack of supervision resulted in resident being hit by another resident. It is alleged that a resident was hit by another resident and staff did not intervene. Staff interviews reveal, staff do intervene when they witness any altercations between residents. Five (5) out of (6) residents interviewed deny witnessing a resident being hit and staff not intervening.

Based on interviews and pertinent record review, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore the above allegations are Unsubstantiated;

An exit interview was conducted where this report was discussed, and a copy was provided to Administrator Miller at the conclusion of the visit.