Complaint Investigation Report

The allegation that licensee does not ensure residents are provided with basic hygienic care items. Six (6) staff interviewed stated that they do provide basic hygienic care items to residents. Two (2) residents interviewed stated that staff does provide basic hygienic care items.

The allegation that staff does not seek medical care for resident(s). Six (6) staff interviewed stated that they do seek medical care for residents. One (1) resident interviewed stated that not yet since they are new to the facility. Another resident stated that the doctor comes to the facility.

The allegation that staff does not seek dental care for resident(s). Six (6) staff interviewed stated that they do seek dental care for residents.

The allegation that licensee does not ensure resident is provided with proper clothing. Six (6) staff interviewed stated that the licensee does ensure resident is provided with proper clothing. One (1) resident interviewed stated that the licensee does provide proper clothing for resident.

The allegation that licensee does not permit resident to go on outings. Six (6) staff interviewed stated that licensee does permit resident to go on outings. Two (2) resident interviewed stated that licensee does permit resident to go on outings.

The allegation that licensee does not provide adequate food service to residents. Six (6) staff interviewed stated that licensee does provide adequate food service to residents. Two (2) resident interviewed stated that licensee does provide adequate food service to residents. Based on LPA observations, there is an adequate amount of food for residents in care.

The allegation that licensee does not ensure resident’s hearing device is in working condition. Six (6) staff interviewed stated that the licensee does ensure resident's hearing device is in working condition.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to Melody Dagnino, DSP at the conclusion of the visit.