Complaint Investigation Report

361881103-11-3-2022-56-AS-NBRN-CLAUQT-20221118144739

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/28/2022 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 56-AS-20221028111812

Licensing Program Analysts (LPAs) Anna Bueno and Amber Coleman conducted an unannounced visit to the facility to investigate the above mentioned complaint allegation and deliver findings. LPAs identified themselves to administrator Unique Watkins who was notified of the reason for today’s visit and the elements of the allegation. The investigation included resident and staff interviews and records review.

It is alleged that staff speak inappropriately to resident. LPAs interviewed three clients and three staff who all spoke English. Based on information discovered during interviews, LPAs were unable to find corroborating evidence that staff speak inappropriately to clients.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Ms. Watkins and a copy of this report was provided.