Complaint Investigation Report

Allegation #3: Food supply is inadequate at the facility. Based on observation of the refrigerator and food pantry including 72-hour emergency backpacks, food and water, the facility has adequate food for the clients in care. LPA was unable to corroborate the allegation.

Allegation #4 Administrator rarely visits the facility. - Based on interviews with facility staff and client(s) in the facility as well as file review of the facility’s staffs roster/schedule the administrator is visiting the facility as required. Client #1 reported that the administrator visits the facility almost every day. Interviews also revealed that in the absence of the administrator there is an assigned designated staff person to fill in. The information received during the investigation did not corroborate with the allegation.

Based on interviews conducted and the evidence, the allegations mentioned above are Unsubstantiated. A finding that the complaint is Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099, was discussed and provided to administrator Reba Jordan.