Complaint Investigation Report

Allegation #3 Facility staff do not dispense medications as prescribed - Based on LPA medication review, LPA audited client #1, #2 and #3 medications, and no issues were observed.

Allegation #4 Licensee allows uncleared adult(s) to work in the facility – Based on record review, LPA observed that all the staff in the facility have criminal record clearance.

Allegation #5 Facility staff are falsifying personnel records – Based on interview, 3 out of 3 clients stated that they did not witness or know of any staff falsifying personnel records.

Allegation #6 Facility staff do not ensure facility is maintained clean – LPA observed that the facility is maintained clean all throughout including the backyard and garage.

Allegation #7 Facility staff do not ensure facility is maintained in good repair – Based on LPA observation, the facility is well maintained and in good repair.

During the investigation, LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to Administrator Claudia Walker.