Complaint Investigation Report

LPA asked R1 and R2 if they felt that other clients' needs were not being met. R1 and R2 stated no.

The second allegation states that staff are verbally abusive to residents. LPA Lama asked R1 and R2 if they have ever been verbally abused by staff. R1 and R2 stated no. LPA asked if they have ever heard staff abusing any of the other clients. R1 and R2 stated no. LPA asked R3 if he/she has ever been verbally abused. R3 did not provide a response. LPA asked R3 if staff is mean to him/her. R3 shook head in disagreement.

The third allegation states that staff are not handling medications appropriately and thus clients are not able to get medications appropriately. LPA asked R1, R2, and R3 if they get their medications on time on a daily basis. R1, R2, and R3 all agreed. LPA asked them if they have ever missed medications. R1, R2, and R3 stated no or shook their head in disagreement. LPA also inspected the medications that are kept locked in a filing cabinet. The medication was all present in adequate quantities and additional medications were delivered while LPA was present. LPA also noted that all the medications from the "Blister packs" had been dispensed appropriately.

The fourth allegation states that food is not present in adequate quantities. LPA asked R1, R2, and R3 if they are fed on a daily basis. R1, R2, and R3 agreed. LPA also inspected the food supplies. LPA noted that food was present in adequate quantities. There were more than 2 days of perishable foods and more than 7 days of non-perishable foods available for the residents.

The fifth allegation states that the facility does not provide activities for the residents. LPA Lama asked R1 and R2 if the facility provides activities. R1 and R2 stated that they often go out shopping, go to the park, or occasionally go out for meals together. R3 was unable to provide an answer. LPA Lama asked R3 if they go out to places together. R3 nodded his/her head.

The sixth allegation states that the night staff sleeps at night. LPA asked R1 and R2 if staff is available to help them at night. R1 and R2 stated that staff is always available. LPA asked if there ever was an instance that they needed help and staff was not available. R1 and R2 said no. ***CONTINUED ON LIC 809-C***