Complaint Investigation Report

In regards to the allegation of staff lock facility refrigerator :

LPA interviewed five (5) staff and two (2) residents. All staff denied locking the facility's refrigerator. LPA observed two refrigerators and one deep freezer to be without locks or any kind of locking mechanism. The residents stated that the refrigerators are not locked. Based on interviews and observation, this allegation is UNSUBSTANTIATED.

In regards to the allegation of staff are falsifying medication administration records :

LPA interviewed five (5) staff and (2) residents. LPA audited the facillity's Medication Administration Records (MAR) and medications and did not observe any errors. Staff stated that are trained in medication. They call the residents one by one and give them the medication and then mark the MAR. Staff denied falsifying the MAR. observed residents at a local evacuation site and interviewed eight (8) residents. Staff deny violating residents personal rights. Based on interviews, this allegation is UNSUBSTANTIATED.

UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of

the evidence to prove that the alleged violation occurred.

An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Administrator, Ramon De Guzman.