Complaint Investigation Report

The allegation that Staff did not follow infection control requirements. Three (3) staff interviewed stated that they do follow the infection control requirements. LPA interviewed Client #3 (C3), Client #4 (C4) and Client #5 (C5) and they stated that staff do keep the facility clean. Based on LPAs observations, interviews and record reviews, the facility does have an infection control plan. LPA observed the facility to be clean and sanitary, the facility has hand sanitizers, disposable gloves, sinks with soap for clients and staff to wash their hands.

The allegation that Staff did not treat client with dignity. Three (3) staff interviewed stated that they do treat clients with dignity and respect. LPA interviewed Client #1 (C1) and Client #2 (C2) as they are non-verbal. LPA interviewed Client #3 (C3), Client #4 (C4) and Client #5 (C5) and they stated that the staff treats them with respect and dignity.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to Assistant Program Director at the conclusion of the visit.