Complaint Investigation Report

During the investigation, LPA reviewed financial documentation establishing that Administrator Mary Rose Cabaling had been added as a joint tenant on R1's bank account while employed by the facility and serving as the facility administrator. Documentation reviewed by LPA verified the existence of the joint account. Interviews and records obtained during the investigation corroborated that the administrator had access to R1's financial account while R1 resided at the facility.

Title 22, California Code of Regulations, Section 87468.2(a)(26)(D), prohibits a licensee, or a spouse, domestic partner, relative, or employee of a licensee, from becoming or acting as a joint tenant on any account with a resident. The evidence obtained during the investigation established that the facility administrator became a joint tenant on R1's bank account in violation of this regulation. Additionally, LPA received confirmation from JPMorgan Chase fraud department supporting the reporting party's allegation that a request had been made to transfer approximately $1,000,000 from R1's account to the administrator, further demonstrating the administrator's involvement in R1's financial affairs. The transaction ultimately did not go through.

Based on interviews and documentary evidence obtained during the investigation, the preponderance of the evidence standard has been met. Therefore, the allegation that facility staff financially abused R1 is Substantiated .

An exit interview was conducted with Administrator Gloryanne Mangangey. This report LIC9099, LIC9099C, the attached LIC9099-D, and appeal rights were discussed and provided at the conclusion of the visit.