Complaint Investigation Report

Second allegation, Staff is verbally abusive to the clients while in care. LPA conducted interviews with staff regarding the alleged allegation regarding verbal abuse, and all staff denied verbally abusing or witnessing staff verbally abuse clients in care. LPA conducted interview with Client #2 who indicated not being verbally abused by staff Client #2 also indicated not witnessing staff being verbally aggressing towards other clients in care.

Third allegation, Staff is intimidating the clients while in care. LPA conducted interviews with staff regarding the alleged allegation regarding intimidation, and all staff denied intimidating clients in care or witnessing staff to be intimidating clients while in care. LPA conducted interview with Client #2 who indicated not being intimidated by staff Client #2 also indicated not witnessing staff to be intimidating other clients in care. Based on the evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Licensee Rhea Davalos.