Complaint Investigation Report

interviews reveal that staff are attending to clients’ hygiene needs. This allegation is therefore unsubstantiated.

Allegations 4, 5, and 6: Facility staff refused to provide laundry services to resident. Clients' laundry needs are not being met. Facility washing machine is broken. Witness and staff interviews confirmed that the washing machine was broken and serviced within a few days. Staff interviews revealed that the facility had other means to ensure that the clients' clothing were washed. LPA observed that the facility has ample fresh linens and towels. These allegations are unsubstantiated.

Allegation 7: Client was kicked by staff while in care. Client and staff interviews deny that staff kicked client. Interviews with staff revealed that staff do not kick or physically hurt clients and no staff has witnessed another kick or physically hurt any client. This complaint is unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed with and a copy provided to Mr. Quizon.