Facility Evaluation Report

Licensing Program Analyst (LPA) Paola Guerrero made an unannounced visit to the facility. LPA arrived at the facility to conduct a case management visit to follow up on a Special Incident Report involving transportation staff. LPA met with Program Manager Rodney Tuner and explained the purpose of today's visit.

This case management visit consisted of collecting pertinent documentation and conducting staff and client interviews. LPA interviewed Staff #1 for further information involving Staff #2 misconduct towards another driver while transporting clients. Staff #1 informed LPA that management conducted interviews with Client #1 and Client #2 regarding the incident. Staff #1 further indicated that the statements that C#1 and C#2 provided were consistent with the incident that took place on 4/16/2026. LPA conducted separate interviews with C#1 and C#2 regarding the incident that took place on 4/16/2026, C#1 and C#2 informed LPA that Staff #2 was driving with aggression yelling profanity and honking at slow drivers. During the review of record LPA observed that the facility followed the proper reporting procedures. Furthermore, Staff #1 informed LPA that Staff #2 was terminated on April 21,2026 for insubordination/misconduct while operating company vehicle. In addition, Staff #1 provided LPA with notice of disciplinary action for Staff #2.

No deficiencies were cited during this visit. An exit interview was conducted where this report (LIC 809) was discussed and provided to Program Manager Rodney Turner.