Complaint Investigation Report

Review of care notes dated 05/24/2022 indicate R1 pressed their call pendant after a fall and indicate that the responsible party was notified. Review of R1's resident Care Notes dated 11/21/2022 indicate that R1 pressed their pendent after a fall and that the responsible party was notified. Review of R1's resident Care Notes dated 11/24/2022 indicate that R1 returned from the hospital and within an hour was found to have had a fall and that the responsible party was notified. Review of R1's resident Care Notes dated 12/28/2022 indicate that R1 pressed their pendent after a fall and that the responsible party was notified. LPA reviewed and obtained copies of correspondence between R1's responsible party and the Health Services Director dated November 29th, 2022 through December 19th, 2022 describing R1's change of condition and service options. LPA interviewed R1 and responsible parties, noting satisfaction with the care and services R1 is receiving.

Based on review of the information obtained through interviews and review of the aforementioned documentation we have found that the evidence does not support and refutes that a violation has occurred.

We have found the complaint allegations are unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with and furnished to the facility representative.